DineAloud is owned by Dine Aloud Media and operates an online platform that provides users with information, recommendations, suggestions and services related to restaurants, hotels, theme parks and general travel and leisure, including tools for researching and/or booking hotels, rentals and other accommodations, attractions and experiences, restaurants, among other leisure-related services. In this Statement, we refer to these as “Services” we provide.
The information that you and others entrust us allows us provide more relevant, personalised and helpful Services. We take your trust in us and the Services we provide very seriously, and we are committed to providing you with helpful information, products and services, based on the information you have shared with us. Equally, we are committed to respecting your privacy when you visit our website or use our Services, we are transparent about how we use the information you have entrusted to us.
This Statement describes how we obtain, use, and process your information – hopefully, in an easily understandable and transparent way. It informs you of your rights, how you can exercise them and how you can contact us. Please review this Statement carefully to learn about our practices with respect to information and privacy. By visiting our websites and any related mobile applications, as well as any other online platforms such as our affiliated partners’ websites, apps and social media, whether on a computer, phone, tablet, or similar device (each of these is referred to as a “Device”), you acknowledge and confirm that you have read this Statement.
We offer our Services to users in a number of countries and territories where the laws and customs differ. This Statement provides a general overview of our privacy practices.
1. Information We Collect and Process
When you access or use our Services, we collect and process information from and about you to provide the Services in a more personalised and relevant way. Some information we collect passively, for example, with our servers or with cookies or other similar tracking technologies. Some information we collect from different sources, including from you, affiliates, business partners, and or other independent third-party sources. When you use our Services by “clicking-through” from a third-party website or when you visit third-party websites via our Services, those third-party websites may share information with us about your use of their service. Any information that we receive from third-party websites may be combined with the information provided by you.
Information processed may include the following:
- Contact information, including name, phone number, and postal and email addresses
- Billing and other payment information (such as your bank account information, credit card number, cardholder name, expiration date, authentication code and billing address)
- Documentation to support travel and planning
- Username and password
- Details relating to your membership with DineAloud
- Photos, reviews, forum and social posts, and videos you may have provided to us
- Geolocation information
- Device information, such as when you accessed our Services and information about the Device used (for example, IP address, software or internet browser used, preferred languages, unique Device identifiers, and advertising identifiers)
- Online activity, including pages you have visited, content reviewed, and apps reviewed
- Other information about yourself that you have voluntarily shared or disclosed
- Purchasing and booking history
- Information about your travel, experience and dining plans and preferences
- Communications when you contact our customer service team, including inbound and outbound calls
- Information that you have provided to other third party companies for the purposes of logging in to social media. This includes publicly available information, such as name, age-range as well as email addresses.
We may also collect, where you have provided it, information about other travellers or guests, including their email address and other travel, dining or experience-related information. If you are sharing information with us about other individuals, you must obtain their consent and ensure that they have understood and accepted how we will use their personal information.
In addition to the categories noted above, we may also collect certain location information if you have instructed your Device to send such information via the privacy settings on that Device, or, for example, if you have uploaded photos tagged with location information.
2. Information Uses and Purposes
We want to provide you with relevant content and a tailored experience when you use our Services, and we use information about you to do that, including in the following ways:
Registration, membership, and other contracts
- Register and manage your account, including to allow you access to and use of our Services
- Facilitate any bookings you may make
- Process payments or credits
- Offer you promotional programs that may include competitions, gift cards, rewards, cash back, and discounts
Improve our Services
- Use your information for analytical purposes and to enable us to improve our Services
- Send you survey, market research invitations, or panel interviews for analytics purposes
- Provide you with a tailored/optimised experience by grouping users based on, for example, usage, interests and demographics
Individualisation and customisation
- Notify you about special offers and products or services available from us, our affiliates, or our partners that may be of interest to you
- Tailor your experience, including your interests and preferences based on your activity and customise the ads shown to you both on and off our website
Communication
- Host your reviews, forum posts, photos, videos, and other content
- Communicate with you or facilitate communication between you and our partners and/or affiliates
- Conduct, monitor and record your calls or interactions with us; for example, your communications with our customer service or sales teams, or through our use of pixels and similar technologies to monitor how you interact with our emails to you, such as whether you open or click on content in our emails
- Respond to your questions and comments
Legal Compliance
- Resolve disputes or troubleshoot problems
- Prevent fraud and other potentially prohibited or unlawful activities
- Comply with relevant laws, respond to legal requests, prevent harm, and protect our rights
- Provide payment services, including to detect and prevent money laundering, fraud and security incidents, to comply with legal obligations, and to enforce any applicable terms of service
Please note, if we use automated decision-making to process your personal information, we will implement appropriate measures required to safeguard your rights and freedoms including your right to obtain human intervention.
3. Information Sharing
In order to provide some of our Services and processing activities, we use service providers and may need to share information with these service providers and certain other third parties, including our group of companies, in the following circumstances:
Suppliers
- We may share information with certain suppliers used to facilitate our Services, including where relevant to help with transactions.
Business Partners
- We may share information about you, your Devices and your use of our Services with our trusted business partners. For example, we may share information so that we can facilitate payment for products or services you may purchase on the websites of our partners. This sharing is generally pursuant to written agreements which include confidentiality, privacy, and security obligations; please note, however, that we do not control the privacy practices of these third-party business partners.
Social Media Websites
- When you use our Services and elect to share information with third-party social media websites, the information you share will be governed by the privacy policies of those social media websites and the privacy settings you have set with those social media websites.
Fraud Detection Companies
- Third parties may assist us by providing us with their fraud detection technologies.
Other third parties, such as referring websites
- Third parties may also assist us in collecting information by, for example, operating features of our website or facilitating the delivery of online advertising tailored to your own personal interests. We may share audience segments and other information, such as hashed email addresses, with third parties that use that information for tailored advertising to you. Other third parties may also provide us with their content and contract generation, management, and hosting tools. Third parties may only collect or access information as needed to perform their permitted functions. If and to the extent these third parties only assist us to perform our processing operations, we have bound them contractually to only act on our behalf as so-called data processors.
Certain Device operating system versions permit you to opt out of certain types of information sharing, including advertising networks. You can change the privacy settings of your Device at any time in order to turn off the functionality that collects and shares your location information. Please check your Device settings if you want to limit such tracking. Turning off location-sharing may affect certain features that we offer. If you have any questions about the privacy settings of your Device, we suggest you contact the manufacturer of your Device or your mobile service provider for help.
We also may share your information if we believe, in our discretion, that such disclosure is necessary:
- To comply with legitimate and enforceable legal processes; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us.
- To investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of LiquidTwisterUK, DineAloud, our customers, or others; and in connection with our Terms of Use and other agreements.
4. Information Choices
You have options with respect to the processing and use of your information by us. You can access, update, and even close your account by visiting the “My Profile” section on our website or app. In addition, you can do the following:
- Choose the way we communicate with you.
- Choose not to provide us with certain information, although it may be needed to take advantage of certain features offered on our websites.
- Prevent the collection of certain geolocation information (e.g. by switching off location services for our app in the settings of your phone), but note that turning off location sharing may affect certain features of our Services.
- Close your account directly from within your Member Profile. Note that if you close your account, we will deactivate your account and remove your profile information from active view. We may retain some information associated with your account (including past transactions) for internal purposes including backups, fraud prevention, dispute resolution, investigations, our own legitimate business interests, and legal compliance for the period necessary to fulfil the purposes outlined in this Statement.
- As a registered member, you can modify your marketing subscriptions, including email subscription choices, at any time, within your member settings.
- Unsubscribe from promotional messages, including emails with travel-related opportunities, in any such email we send.